Student Services Advisor - 9am to 6pm PST

Description

Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

Unitek Learning is looking for a 100% remote Student Services Advisor to join our team.

The Student Services Advisor serves as an advocate for student success throughout the academic lifecycle. They must demonstrate a high level of integrity and commitment to student success planning and advising whether working in-person or remotely. The Student Services Advisor serves the institution as a student liaison and collaborates with all departments to promote a positive, student-centered experience. To execute the functions of this role well, they must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the college community with regularity. The Student Services Advisor must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

Please note: This role may require a flexible schedule that varies to include Saturdays and evening times to meet campus and department needs.

• Contact students regularly and proactively through virtual meetings, phone, text and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
• Offer comprehensive support to students, seek to resolve concerns or issues and escalate appropriately.
• Support remote/ online student events for the program vertical, such as virtual orientations, workshops, and other events.
• Act as a programmatic expert for assigned programs to include all student facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.
• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.
• Foster relationships with staff and faculty to support student success and retention.
• Attend and participate in one-on-ones with manager.
• Complete training required to perform job functions, including meeting the minimum annually required training hours.
• Participate in meetings aimed at improving student success and retention.
• Handle and document confidential student information in a professional manner and in compliance with FERPA regulations.
• Other duties as assigned.

Key Indicators of Success:

• Meets or exceeds the accrediting body retention standards for the assigned student population by executing tasks and collaborating with staff and faculty.
• Provide compliant documentation demonstrating that assigned students are receiving academic, student, and professional guidance throughout lifecycle of program.
• Meets department/vertical engagement goals with assigned student population.

Pay starting at $25/hr

Qualifications

• Must be able to work 9am to 6pm PST.
• Minimum of a bachelor’s degree required.
• Experience in counseling, coaching, interviewing, development, education, or related field preferred.
• Demonstrate high-level of professional and customer-centric communication skills.
• Demonstrate high-level of integrity and strong work ethic.
• Excellent organizational and time management skills.
• Strong computer skills and comfort with technology.
• Adaptive to change and able to learn new skills quickly.

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program